Shipping policy
Shipping Policy
Card Vault TCG Shipping Policy
Thank you for shopping with Card Vault TCG.
We pride ourselves on dispatching orders quickly and securely to ensure your trading cards arrive in excellent condition.
Order Processing
- Orders placed before 2:00 PM (Monday–Friday) are usually dispatched the same working day.
- Orders placed after 2:00 PM, on weekends or UK Bank Holidays, will be processed on the next working day.
- During busy periods, new product launches or promotional events, processing may take an additional 1–2 working days.
UK Shipping
We offer a range of delivery options at checkout.
Estimated delivery times:
- Royal Mail Tracked 24: 1–2 working days
- Royal Mail Tracked 48: 2–4 working days
- Special Delivery (where selected): Next working day
Delivery estimates begin once your order has been dispatched and are not guaranteed.
Shipping costs are calculated at checkout based on the products ordered and the delivery method selected.
Packaging
All products are carefully packaged to protect them during transit.
Depending on the item purchased, we may use:
- Protective sleeves
- Toploaders or semi-rigid holders
- Team bags
- Bubble wrap
- Cardboard protection
- Padded envelopes
- Strong postal boxes
Our aim is to ensure your order reaches you in the same condition it leaves us.
Tracking
Where a tracked shipping service is selected, you will receive an email containing your tracking information once your order has been dispatched.
Please allow several hours for tracking information to become active.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
Royal Mail considers items lost after:
- 10 working days for UK deliveries
If your parcel is confirmed as lost, we will arrange either:
- A replacement (subject to stock availability), or
- A full refund.
Incorrect Shipping Information
Please ensure your delivery address is correct before completing your order.
Card Vault TCG cannot be held responsible for delays or losses caused by incorrect or incomplete delivery addresses provided during checkout.
If an order is returned to us due to an incorrect address, additional postage charges may apply before it can be resent.
Damaged Orders
If your order arrives damaged:
- Take photographs of the packaging and contents.
- Contact us within 48 hours of delivery.
- Include your order number and photographs.
We will investigate the issue and work quickly to resolve it.
International Shipping
International shipping may be available for selected countries.
Customers are responsible for any import duties, customs charges or taxes that may apply in their destination country.
Delivery times vary depending on destination and customs processing.
Pre-Orders
Items marked as Pre-Order will be dispatched once stock is received.
If your order contains both pre-order and in-stock items, your order may be held until all items are available unless otherwise stated.
Contact Us
If you have any questions regarding shipping or your order, please contact us via:
Website: www.cardvaulttcg.com
We aim to respond to all enquiries within one working day.
Thank you for choosing Card Vault TCG