Contact Us

We'd Love to Hear From You!

Whether you have a question about an order, need help finding a product, or simply want to chat about Pokémon or other trading card games, we're here to help.

At Card Vault TCG, we aim to provide friendly, reliable customer service and will always do our best to respond as quickly as possible.

Customer Support

Email: contact.cardvault@gmail.com

Website: www.cardvaulttcg.com

Response Times

We aim to reply to all enquiries within:

• 24 hours during weekdays
• 48 hours on weekends and Bank Holidays

Please note that response times may be slightly longer during new product releases or busy promotional periods.

Order Enquiries

If you're contacting us about an order, please include:

• Your Order Number
• Your Full Name
• A brief description of your enquiry

This helps us resolve your query as quickly as possible.

Product Questions

Need advice before purchasing?

Whether you're looking for graded cards, sealed Pokémon products, accessories, or want to know more about card condition and grading, we're always happy to help.

Follow Card Vault TCG

Don't forget to follow Card Vault TCG on social media and subscribe to our newsletter for:

• New product releases
• Exclusive discount codes
• Live pack openings
• Collection updates
• Giveaways and competitions

Send Us a Message

You can also use the contact form on our website and we'll get back to you as soon as possible.

Thank you for supporting Card Vault TCG. We truly appreciate every customer and look forward to helping you build your collection.